SATEMWA LODGES TERMS & CONDITIONS
The terms and conditions set out below apply to all bookings made through this website for Satemwa Ulendo Lodges; also as may be referred to as “Ulendo”/ “Satemwa” or simply as “Huntingdon”. When you access, browse or use this website, you acknowledge that you understand and agree to be bound by these use terms and conditions and terms as may be endorsed at the time of check in.
RATES & PRICING
All rates are quoted per room, per night and are subject to availability and alteration. Your price is guaranteed once you receive a booking confirmation. Discounted rates quoted are limited offers and are similarly subject to availability and any applicable conditions. Although rooms may be available at the time of enquiry, rooms available under special offers will however be limited. While every effort has been made to ensure the accuracy of all information, Satemwa lodgesdoes not accept liability for any errors or omissions and reserves the right to change information at any time. Should guests wish to change the selected dates, number of nights stay or number of guests, then rates are subject to change.
A reservation is only deemed to be confirmed once we have processed either a deposit or full payment. Unless otherwise requested, we will email a confirmation of your reservation to your nominated email address. Please note that different terms, conditions and cancellation policies may apply to special offers or promotional rates. Guests are requested to carefully read rates details provided before making your reservation. You must be over 18 years of age to make a reservation. In the unlikely event that, due to unforeseen circumstances, we cannot provide your requested accommodation, alternative accommodation or a full refund will be offered.
DEPOSITS AND PAYMENTS
In order to confirm your reservation, we require your credit or debit card details at the time of booking. A non refundable deposit of 25% of the total value of your reservation will be applied at the time of your reservation so as to guarantee your booking. Unless otherwise requested, Satemwa Ulendo Lodges will email a confirmation of your reservation to your nominated email address. Balance of payment will be due 30 days prior to arrival. Guests reserving accommodation within 30 days of intended arrival will be required to effect payment for the full cost of their stay at the time of booking.
CANCELLATIONS AND AMENDMENTS
Guests cancelling confirmed reservations less than thirty (30) days prior to the date of arrival will normally be charged the full room rate for each night cancelled. Reservations cancelled before the thirty (30) day period will result in any monies paid being refunded, less the 25% deposit and any associated bank charges. If guests fail to cancel their reservation, the entire cost of the booking will be charged to the guests credit/debit card, or their booking agents account. Cancellations and amendments to bookings should be notified by telephone or email and are effective from the date and time of acknowledged receipt by Satemwa Ulendo Lodges reservations office.
ARRIVAL AND DEPARTURE
Our standard check-in time is from 2pm on day of arrival; with check-out 10am on day of departure. We will, of course, endeavour to accommodate both earlier check-ins or later checkouts whenever possible, but this is strictly by prior request and may, under certain circumstances, incur a surcharge.
RIGHT OF ADMISSION
Satemwa Ulendo Lodges reserve the right, at its discretion, to terminate, without notice, an individuals’ stay where deemed necessary through unacceptable behaviour or as a result of actions likely to offend or endanger other guests or staff. Guests are liable for any damage or loss caused by them during their stay at our properties and will be required to pay the amount reasonably required to make good or remedy the damage or loss.
Satemwa Ulendo Lodges welcome children at all times however we do not offer purpose designed “Family Rooms”. Children may qualify for discounted rates when sharing a room with two paying adults where a suitable room is available. Children over the age of 13 will normally require their own rooms and pay full adult rates. Children may be excluded from certain events, promotions or areas of the hotel deemed, at the sole discretion of management, inappropriate or unsuitable. Guests travelling with children are advised to discuss your requirements with our reservations team before making a booking.
GUESTS WITH IMPAIRED MOBILITY
Satemwa Ulendo Lodges endeavor to offer the same high quality facilities to our less able bodied guests. We will do our best to accommodate any special requirements for all guests and kindly request you communicate specific needs with our reservations team at the time of booking your stay. Please note that Huntingdon House is over 80 years old and does not enjoy all the modern conveniences incorporated into the design of modern lodges to assist guests with impaired mobility. Guides dogs are welcome in all our hotels.
We regret that with the exception of guide dogs, pets cannot be accommodated at Huntingdon House or Chawani Bungalow.
Satemwa Lodges do not permit smoking in any of the guest rooms nor internal common areas. Guests are advised that if evidence of smoking is detected in a bedroom after a guest has checked out, an additional charge, equal to one night’s full room rate, may be applied to their payment card without notice. Patios and gardens are available for the convenience of guests who wish to smoke outside.
Parking is provided within the estate at no additional charge. Guests are advised that neither Satemwa Tea Estate, nor Satemwa Lodges, accepts no responsibility for vehicles parked on our property.
COMPLAINTS OR COMMENTS
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our properties should be made in the first instance to the duty manager at the time of your stay so that we can attempt to resolve it immediately. Problems which cannot be resolved there and then should be notified by email to the Managing Director as soon as possible to:
At Satemwa Lodges, the privacy and protection of personal data is treated with the utmost seriousness. Our privacy statement sets out the data protection practices within the company. We specifically state that we will: Obtain and process information fairly. Keep it only for one or more specified, explicit and lawful purpose. Use and disclose it only in ways compatible with these purposes. Keep it safe and secure. Keep it accurate, complete and up to date. Ensure that it is adequate, relevant and not excessive. Retain it for no longer than is necessary for the purpose or purposes intended. Give a copy of his/her personal data to that individual, on written request. If at any time you believe that this website has not adhered to these principles, please notify Satemwa Lodges by e-mail at and we will use all commercially reasonable efforts to promptly determine and correct the problem.
Satemwa Lodges website is intended to assist you in making a reservation and gaining useful information pertaining to our properties. Apart from printing information in connection with your travel, copyright does apply to Satemwa Lodges website and as such the un-authorised reproduction, selling, re-selling or otherwise of same is prohibited unless prior written permission to do so has been provided.
THIRD PARTY SITES
Links that feature on Satemwa Lodges site are links to other sites which we believe, may be of interest to you so as to enhance your stay with us. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
The content of The Satemwa Lodges website is provided “as is” without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Satemwa Lodges also does not warrant the accuracy or completeness of the information, links or graphics found on Satemwa Lodges site. Satemwa Lodges may make changes to the content or policies at any time without prior notice.
While every reasonable effort has been made to ensure accuracy of information, the content of Satemwa Lodges website may include technical, typographical or content errors. Therefore, it is important to refer to the disclaimer information below, before using same. Satemwa Lodges shall not be liable to guests, nor agents, for any loss or damage in circumstances where:
There is no breach of a legal duty owed to you by us, our directors, shareholders or by our employees or agents; such loss or damage is not a reasonably foreseeable result of any such breach; any increase in loss or damage resulting from breach by you of any term of our contract; any loss is in excess of three times the fee payable in respect of your stay.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by the law and courts in which the property is domicile and the respective law shall have jurisdiction over any matter arising out of or in connection with them.